Calling all Special Agents!

This year TCG will be increasing our trade show exposure and will be attending not only Channel Partners, but also CvX in Miami and Las Vegas!   The Conference Group is still looking to add additional agents and resellers as partners.  If you are looking for competitive pricing,  commissions 2x a month, 24x7 award winning customer service and must have products, then come see us!   Four lucky winners will win the new Pebble Smart Watch!  Register to win at the Conference Group booth in the Exhibit Hall.

• ITEXPO / CvX show is in Miami -  January 29^th-31^st        Booth #928
• Channel Partners is in Vegas February 26^th-28^th                Booth #8024

See you there!

- Caroline Rogers
877-716-8255 x78253
crogers@conferencegroup.com 

Busy Times & Exciting Events

It seems the past few weeks have been extremely busy for me.   The Cloud Partners show in Chicago was a great show.  Lots of talk about the cloud and how you all are going to use it.  Most don’t think of Conferencing including a cloud product, but it does.  Our Video Conferencing and Web Conferencing products are cloud based and can fit nicely into your portfolio.   Last week, I had a great opportunity to see two of my favorite California based agents.  It’s always a great time when you get to talk to those that have been in this industry like I have and understand the importance of conferencing. 

This week the Conference Group will be a bronze sponsor at the TDM Summit in Indiana at the Horseshoe Hotel and Casino.  TDM recently purchased business from KeeneTel, so I am excited about meeting many new partners.   TDM is based out of the Louisville, KY area and I’ve had the pleasure of working with them for many years.  Master Agents are finding value in bringing their partners in and allowing round table discussions with their vendors.  It sets the stage for some upfront discussions, product training and development.  If your company is holding one of these events, please let me know!   

- Caroline Rogers

877-716-8255 x 78253

crogers@conferencegroup.com 

Recording: 101

Conference recordings are essential to most businesses today. Not only do they help you remember what was said in a meeting, but they allow for participants who were unable to join the meeting to listen to the conference on their own time. Here is a list of our “recording basics” to get you started.

Recording Audio Conferences:

1. Verify recording is available for the audio conferencing service you are using. http://www.conferencegroup.com/audio-conferencing/compare-all-audio

2. Remember…Conferences will NOT automatically record. You must initiate the recording through a star command as the leader. (Unless you are using our Event or Event Answered Services, an operator can perform this function for you if it is requested ahead of time.) Please see our User Guides for specific recording instructions. http://www.conferencegroup.com/support/user-guides

Notification:

Once you have started a recording in your audio conference, all existing and new callers will hear the message, “The conference is now being recorded.”

Accessing Recordings:

Depending on the type of audio conferencing service are you using, you may have to access your recording differently.

• Reservationless recordings can be accessed through our Customer Dashboard. http://www.conferencegroup.com/dashboard
• For more information on our Customer Dashboard, please see our Dashboard User Guide.  https://www.conferencegroup.com/support/user-guides/customer-dashboard.aspx
• Event/Event Answered/Scheduled conference recordings can be accessed through our Conference Recording Center. http://www.conferencegroup.com/cdr/conference

Note: For login credentials, please contact our Customer Support Department. support@conferencegroup.com

Emailing Recordings:

If requested prior to the start of your conference call, you may elect to have your conference recordings emailed to you. The following email options are available:

• In your Attendance Report

• In a Separate Email

Recording Availability:

• .mp3 Recordings are available for 30 days

• To retain your file longer than 30 days, please save your .mp3 recording to your computer.

• There is no limit to the number of .mp3 downloads. However, the link will expire 30 days from the date of the conference call.

Transcription:

The Conference Group also offers transcription services for your recorded conferences. So, should you decide after a call that you need it transcribed, contact our Customer Service Department and they will have it back to you in 48 hours! csr@conferencegroup.com

Don’t Forget! Recording your audio conference is FREE! Make sure to take advantage of this great tool on your next conference call.

"Independence"

As Telecom Agents, Master Agents or Independent agents "independence" is something you all can relate to. Freedom of running your own schedule, setting your own pay and controlling your business, all the while enjoying our wonderful world of Telecom. (Crazy, right?)

I wanted to tell you all that the Conference Group greatly appreciates the opportunities you have entrusted to us and we thank you!!

During this next week, enjoy the time with family and friends and of course, please be safe!!

I hope you had a great Independence day and Wednesday! :)

Caroline