Recording: 101

Conference recordings are essential to most businesses today. Not only do they help you remember what was said in a meeting, but they allow for participants who were unable to join the meeting to listen to the conference on their own time. Here is a list of our “recording basics” to get you started.

Recording Audio Conferences:

1. Verify recording is available for the audio conferencing service you are using. http://www.conferencegroup.com/audio-conferencing/compare-all-audio

2. Remember…Conferences will NOT automatically record. You must initiate the recording through a star command as the leader. (Unless you are using our Event or Event Answered Services, an operator can perform this function for you if it is requested ahead of time.) Please see our User Guides for specific recording instructions. http://www.conferencegroup.com/support/user-guides

Notification:

Once you have started a recording in your audio conference, all existing and new callers will hear the message, “The conference is now being recorded.”

Accessing Recordings:

Depending on the type of audio conferencing service are you using, you may have to access your recording differently.

• Reservationless recordings can be accessed through our Customer Dashboard. http://www.conferencegroup.com/dashboard
• For more information on our Customer Dashboard, please see our Dashboard User Guide.  https://www.conferencegroup.com/support/user-guides/customer-dashboard.aspx
• Event/Event Answered/Scheduled conference recordings can be accessed through our Conference Recording Center. http://www.conferencegroup.com/cdr/conference

Note: For login credentials, please contact our Customer Support Department. support@conferencegroup.com

Emailing Recordings:

If requested prior to the start of your conference call, you may elect to have your conference recordings emailed to you. The following email options are available:

• In your Attendance Report

• In a Separate Email

Recording Availability:

• .mp3 Recordings are available for 30 days

• To retain your file longer than 30 days, please save your .mp3 recording to your computer.

• There is no limit to the number of .mp3 downloads. However, the link will expire 30 days from the date of the conference call.

Transcription:

The Conference Group also offers transcription services for your recorded conferences. So, should you decide after a call that you need it transcribed, contact our Customer Service Department and they will have it back to you in 48 hours! csr@conferencegroup.com

Don’t Forget! Recording your audio conference is FREE! Make sure to take advantage of this great tool on your next conference call.