White Glove Services!

The Art of Channel Managers

 Recently I attended ITEXPO in Miami and the CVx expo. Peter Radizeski of RAD-INFO INC. did a seminar on The Art of Channel Managers. It’s always a great idea for us who have been doing this for a while to check ourselves and our temperature. Peter made an excellent point on how many of us do not talk about our “sweet spot”. Today, I’m going to do just that!

Why The Conference Group?

Outside of our 24x7 customer service (that is not outsourced, btw), the fact we pay commissions every two weeks, and we have an excellent support staff for our agents.. did you know that we are highly recommended and are LOVED by our clients who need that white glove touch? I’m talking about the high touched, executive operator assisted calls, or as we call them Event or Event Answered.

What types of clients need these services?

We are discovering that all industries and various businesses need these types of calls. Clients including large industrial, multi-locational businesses, banks, legal and oddly enough construction. When you are on your next appointment, grabbing info on their telecom bills, ask about conferencing. Make conferencing separate from their normal telecom, even ask if they are using any type of operator assisted conferences, you may be surprised!

For more information on these types of services, you can contact me.
Caroline Rogers 302-530-1666
Caroline.rogers@conferenegroup.com